Returns Policy

This page explains the Poise Skin & Wellbeing returns process for retail product orders.

Changed your mind

You may request a return within 14 days of receiving your order. Returned items must be unused, unopened, in their original packaging and in a resalable condition.

Skincare, hygiene and opened products

For hygiene reasons, opened skincare, used products, used tools, opened masks, opened body care and opened home-fragrance items cannot usually be returned unless they are faulty.

Faulty or damaged items

If your order arrives faulty, damaged or incorrect, please use the contact form as soon as possible and include your order number and photos where possible.

Return postage

Return postage for change-of-mind returns is the customer’s responsibility. If the item is faulty, damaged or incorrect, this will be reviewed separately.

Refunds

Refunds are processed to the original payment method after the returned item has been received and checked.

Treatments and gift cards

Treatment bookings, packages and treatment gift cards are managed through Fresha and are subject to the booking, cancellation and gift card terms shown at the point of purchase.