Shipping policy

Poise Skin & Wellbeing offers UK delivery and Click & Collect on selected products.

How your order is fulfilled

Some products are held and dispatched directly by Poise Skin & Wellbeing. Selected products may be dispatched directly to you by one of our trusted UK brand or fulfilment partners.

Regardless of where your parcel is dispatched from, your purchase is with Poise Skin & Wellbeing and we remain your point of contact for your order, delivery, returns and customer service.

Delivery times

Delivery times vary depending on the products ordered.

Katherine Daniels products
Selected Katherine Daniels products may be dispatched directly from Katherine Daniels on behalf of Poise Skin & Wellbeing. These orders are normally submitted for fulfilment by Poise within 1 working day.

Orders placed at weekends or on bank holidays will normally be processed on the next working day.

Other partner-fulfilled products
Selected products dispatched by our other trusted UK fulfilment partners will normally arrive within approximately 3–7 working days, unless otherwise stated on the product page.

Products dispatched by Poise
Delivery estimates for products held directly by Poise will be shown at checkout where available.

Delivery times are estimates and may occasionally be affected by circumstances outside our control.

Orders containing products from different ranges

If your order contains products held by Poise together with products dispatched by one or more of our brand or fulfilment partners, your order may arrive in separate parcels and on different days.

You will not be charged additional delivery fees after checkout simply because your order needs to be sent in more than one parcel.

Delivery charges

Any applicable delivery charge will be clearly displayed at checkout before you complete your purchase.

Tracking

Tracking information will be provided where available.

For some partner-fulfilled orders, tracking updates may be sent directly to you by the delivery carrier or brand partner using the contact information supplied with your order.

Click & Collect

Click & Collect is available only for products that are physically in stock at Poise Skin & Wellbeing and displayed as available for collection.

Please wait until you receive confirmation that your order is ready before travelling to collect it.

Products being fulfilled directly by one of our partners are not available for collection unless Poise also holds that product locally.

Delayed, missing, damaged or incorrect orders

If your order is delayed, missing, damaged or incorrect, please contact Poise Skin & Wellbeing.

Please do not contact our fulfilment partners directly. We will investigate the issue and liaise with the relevant brand, warehouse or delivery carrier on your behalf.

Delivery address

Please ensure that your delivery address and contact details are complete and correct before placing your order.

Where an order is being dispatched by one of our fulfilment partners, the information required to complete the delivery may be securely shared with that partner and their delivery carrier.